Refund Policy

Premium Membership Refund Policy and Terms of Service

Delivery

After we have successfully received your payment, your jessicaadams.com membership information will be emailed to the email address you provided. This may take up to 1 hour but usually happens within seconds. If you do not receive an email after this time period, contact us via this site. Upon logging in with your email address and password, you will have instant access to all our premium content. Receipts will only be provided for successful payments and will be issued by the third party payment provider (either Stripe or Paypal). They will generally be sent to the email address used on signup.

Refund Policy

If you can demonstrate to us that the service you have purchased from us does not work due to technical issues related to our website and that you have sought support for this, and you have not received instructions, assistance or bug fixes on how to fix the issue, you have our apologies and we will refund your membership fee for the current membership period.

We guarantee that our website will work as promoted and you will receive support for any issues you have with it, HOWEVER this does not cover you deciding you don’t like some aspect of the service, or would prefer a different product.

So, if you wish to receive a refund, please take the following steps:

Please contact support using the support email address sent to you as part of your subscription, shortly after you joined.

Please give us time to assist you as much as possible (this may take a few days to look into in detail and analyze and assist with tricky technical stuff)

If we have been unable to assist you, and the service as not working please contact us with the links to your support threads and any other information you can provide for us.

First we will look into the issue and do everything we can to see if we can assist you (we don’t want to lose you as a member!) if that fails and we are culpable then we will issue you a full refund, with our apologies.

We ask for your patience and understanding in allowing us the opportunity to resolve any issues you might have.

Claims, Chargebacks and Disputes

If you choose to file a claim with your credit card company, Stripe or PayPal then you will not be provided under any circumstances with a refund – further you will be banned from using jessicaadams.com premium services at any time in the future.

Filing these claims is an unnecessary, time consuming, expensive and bureaucratic process for all parties involved – it’s a path often used by people aiming to defraud us and we will fight all claims vigorously.

We keep records of all member activity including your login attempts (both successful and unsuccessful) and your site usage which we will submit to PayPal and/or credit card companies, this will often cause us to be able to win the claim and may damage your credit rating with your credit card provider or your future ability to use Stripe or PayPal services.

Let’s not be hostile towards each other, please contact us instead because we want to help. We believe that this is reasonable as we offer above a completely sensible path to a refund and we are 100% committed to helping you.

Browser Compatibility

Our website supports all modern web browsers including (but not limited to) Firefox, Safari, Chrome (all on PC & Mac) & Internet Explorer. Whilst we strive to give a seamless & near-identical experience across each of these browsers, it is impossible to compensate for the lack of web standards support (relating to HTML & CSS) in some of these browsers. In the case of a browser not support certain web standards, we will include a generic workaround for that browser, which will degrade a specific function / feature gradually and in a way that doesn’t affect the user experience negatively.

Ownership

You may not claim intellectual or exclusive ownership to any of our content, modified or unmodified. All products are property of Jessica Adams Proprietary Limited. Our products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

Subscriptions

jessicaadams.com offers premium members-only content via subscription membership site and all of this premium content is subscription based. Please take note that all subscriptions will be automatically renewed at the end of your subscription period, by our merchant (PayPal or Stripe). If you wish to cancel your subscription (i.e. you would not like to extend it with a similar extension to your existing one), then you need to cancel it yourself at least 48 hours before your next scheduled subscription payment. No exceptions will be made in this regard and if your subscription payment is automatically renewed, we will assume that you have done so with your express permission. No refunds whatsoever will be given for scheduled subscription payments, except in the case it is due to billing errors caused by Jessica Adams Proprietary Limited.

We reserve the right to refuse service or cancel your subscription and revoke membership access for any reason we deem appropriate with or without prior notification.

You may not resell, share, or publish subscription credentials or access, directly or indirectly. You may not use our product images, logos, brand or trademarks without express permission.