Jessica Adams Astrology • Horoscopes • Psychic Prediction • Tarot

Frequently Asked Questions

Billing and Account Management

We have a simple refund policy. We don’t refund for change of mind, but if there is any problem with our service that we can’t rectify we will happily refund your money and offer a sincere apology. If you want to trial our service, choose the $7 monthly plan.

Yes all premium membership plans automatically renew on the renewal date. If you do not wish your membership to renew please turn off your membership auto-renewal before this date.

You can upgrade, downgrade or cancel your plan by going to My Account > My Subscriptions and viewing your active subscription.

upgrade downgrade on active subscription 771x1024 - Frequently Asked Questions

To upgrade or downgrade your plan, click Upgrade or Downgrade button next to your Premium Membership subscription.

This will take you to the shop to change your plan, and proceed through checkout.

Your membership will be prorated when you upgrade or downgrade your plan.

 

Membership payments are accept payment by credit card through one of our payment providers (Stripe or Paypal). Payment must be completed via the checkout on this site, please do not send us money directly.

You can cancel your membership at any time by cancelling your current subscription. You can view your subscription by going to My Account > My Subscriptions. Click Cancel Membership next to your active subscription to cancel your membership. Cancellations are effective from the next renewal date.

If you have previously been a member of our site choose a membership plan that’s right for you. During checkout, login to your existing account before payment.  Doing this links your subscription to your existing account. Please be aware that dormant accounts (without an active subscription) will be deleted after 90 days.

It you want to trial our site then purchase a $7/month trial. You can access all the premium member content on this site for a full month. If you don’t like it, cancel before the end of the month and you’ve only spent $7. We don’t refund for change of mind, so don’t choose a longer plan.

Claims of unauthorised billing concern us, and if this is found to be the case we assure you of full cooperation with any investigation.  If you have any concern regarding your billing please contact us by pressing the Support button at the bottom of this page.

You should be aware of the following in relation to claims of unauthorised billing.
  1. All memberships are subject to recurring billing. We do not notify you each time we renew your membership via your credit card.
  2. We advise you of our automatic renewal of membership at the time of purchase and on our sales pages.
  3. We remind you of our automatic renewal policy in the membership email we send when you sign-up.
  4. A notice about auto-renewals also appears in our Terms of Service under Billing/Charges.
  5. All billing continues to renew until you cancel it or turn off Auto-renewal.
These are your obligations in relation to automatic renewal
  1. Should you wish to stop automatic renewal you can either cancel your membership or turn of auto-renewal 48 hours or more prior to the renewal date. This is done in the My Account > My Subscription and turning off Auto-renewal in the current active subscription.

    turn of auto renew - Frequently Asked Questions

These are the actions we will take should you raise a credit card dispute
  • The claim will be vigorously defended with proof of your use of this website
  • Your membership and all associated products will be cancelled immediately and you will no longer be able to access any services on jessicaadams.com.
  • Should your claim be unsuccessful, you will not be entitled to any refund of unused services.

You can update an expired credit card at any time in our system under My Account.

Follow these steps:

  • Go to My Account > Payment Methods
  • Click Add Payment Method
  • Add Your New Card Number
  • Enter the card Expiry Date
  • Enter the CVV number
  • Check “Update the Payment Method used for all of my active subscriptions.”
  • Press the “Add Payment Method” button

This will add your credit card for use when your membership next falls due.

 

If you entered an incorrect email address during registration, it is possible you may not receive your log in details from the site.  This can be fixed.

Please contact Support using the button in the bottom right-hand corner of the page and advise that you ‘entered an incorrect email during registration’.

In addition, please provide the following three pieces of information:

  • Your full name used during registration;
  • The incorrect email you entered during registration (if known); and
  • And the correct email address, you want to use.

Our support team will make the changes and provide instructions about how to log in.

Sometimes a mistake can be made during registration.  You can always alter your display name on the site.  To do this, follow these steps:

While you cannot change the name you used to register for the site, you can change the way it is displayed to other website users.  Follow these steps to change your Display Name on the site.

  1. Login to the website first
  2. Visit My Account > Edit Account

faq change display name - Frequently Asked Questions

3. In the Display Name field, type how you want your name to be seen.

4. Click Save Changes

You are now able to purchase a gift membership for another person. To do this check the box marked “This Membership is a Gift” and add the correct email address of the recipient.  They will receive an email with signup instructions.

Our website accepts Paypal and Stripe for your convenience so you can select your preferred payment gateway during the checkout process. This means that you can pay by Paypal, Visa, Mastercard, American Express, and JCB. Checkout prices remain in US Dollars.

I’m afraid there is nothing you can do. If you schedule your account for deletion the request is immediate, permanent and cannot be undone under any circumstances. You do not receive a refund for any unused portion of your membership if you use this function.

Commenting and Privacy

While you cannot change the name you used to register for the site, you can change the way it is displayed to other website users.  Follow these steps to change your Display Name on the site.

  1. Login to the website first
  2. Visit My Account > Edit Account
  3. faq change display name - Frequently Asked Questions

  4. In the Display Name field, type how you want your name to be seen.
  5. Click Save Changes

While some comments are answered, there are many comments which will go unanswered due to a lack of available time, and unfortunately one of the unanswered questions may be yours.

While Jessica would love to respond to every question or comment, it is not possible because so many comments are received.

Even if Jessica has answered one or a number of questions from you in the past, this does not influence whether she will respond to your questions now or in the future.

Jessica’s first priority is to research and create astrology content for you and all website visitors. This content appears on her website, her magazine columns and her books. With any other time she has available to her, she then responds to comments from website visitors.

If you have asked a question and it remains in moderation without a response, thank you for your question however for all the reasons outlined above it is possible that you may not receive a response.

How we protect your information

Without a user’s express permission, it’s prohibited to disclose information, such as financial account numbers (e.g., credit card or checking account numbers); private or unlisted street addresses; and Social Security or national identity numbers. Some examples of private and confidential information include:

  • credit card information
  • social security or other national identity numbers
  • addresses or locations that are considered and treated as private
  • non-public, personal phone numbers
  • non-public, personal email addresses

Keep in mind that although you may consider certain information to be private, not all postings of such information may be a violation of this policy. We may consider the context and nature of the information posted, local privacy laws, and other case-specific facts when determining if this policy has been violated. For example, if information was previously posted or displayed elsewhere on the Internet prior to being put on jessicaadams.com, it may not be a violation of this policy.

How you can protect your information

First and foremost it is your responsibility to protect your own privacy by not publishing any personal information you do not wish to be known publicly.  Comments on our website posts are not private and cannot be made private.  You should never post anything to a comment on jessicaadams.com that you do not wish to be publicly known.  Remember once something is published to the internet it is there forever, so always think carefully before you press Submit.

Sometimes you want to easily find where you left a comment so that you can follow up on any replies.  To serve this purpose, we have created a list of your latest 10 comments in the My Recent Comments section in the My Account section.

You can access this by visiting My Account > My Recent Comments

Click a comment to take you to the comment thread in the post.

Once submitted, comments cannot be edited.

By leaving a comment you have agreed to the following commenting policy

By posting a comment you grant Jessica Adams Proprietary Limited explicit and irrevocable permission to publish your comment including your name. As a user of this website, you agree to be bound by our Terms and Conditions.  You are solely responsible for what you post. Your published comment will appear on the website and in search engine results. Do not post personal information or anything that should not be made public.  Comment moderation is in force, which means your comment will not appear immediately if at all. Jessica Adams does not reply to every comment and her replies are on a best-efforts basis which means your comment or question may never receive a reply. Support does not reply to questions about comments as we assume by posting you have read and understood this comment policy.

There is no private commenting on the jessicaadams.com website. You are solely responsible for what you post.

You should not post any information you do not wish to be made public.  By posting a comment you grant Jessica Adams Proprietary Limited explicit and irrevocable permission to publish your comment including your name. Your published comment will appear on the website and in search engine results.

 

Comments that have been posted on this website cannot be deleted, or edited.

By leaving a comment you have agreed to the following commenting policy

By posting a comment you grant Jessica Adams Proprietary Limited explicit and irrevocable permission to publish your comment including your name. As a user of this website, you agree to be bound by our Terms and Conditions.  You are solely responsible for what you post. Your published comment will appear on the website and in search engine results. Do not post personal information or anything that should not be made public.  Comment moderation is in force, which means your comment will not appear immediately if at all. Jessica Adams does not reply to every comment and her replies are on a best-efforts basis which means your comment or question may never receive a reply. Support does not reply to questions about comments as we assume by posting you have read and understood this comment policy.

All comments posted to jessicaadams.com are moderated. This means that while a posted comment will be visible to you, if you are logged in, the comment will be ‘held for moderation’ and is not seen by anyone else visiting the website.

If we believe, at our sole discretion, that a comment should not be posted because it contains personal information (or for any other reason) then it will remain in the ‘held for moderation’ state and will be eventually deleted from our system.

Jessica personally responds to as many comments and questions as possible, however, due to time constraints and the large volume of questions received, not all questions can be answered.

By leaving a comment you have agreed to the following commenting policy

By posting a comment you grant Jessica Adams Proprietary Limited explicit and irrevocable permission to publish your comment including your name. As a user of this website, you agree to be bound by our Terms and Conditions.  You are solely responsible for what you post. Your published comment will appear on the website and in search engine results. Do not post personal information or anything that should not be made public.  Comment moderation is in force, which means your comment will not appear immediately if at all. Jessica Adams does not reply to every comment and her replies are on a best-efforts basis which means your comment or question may never receive a reply. Support does not reply to questions about comments as we assume by posting you have read and understood this comment policy.

Passwords and Logins

Troubleshooting Membership Content

Membership eBooks are now delivered as part of your subscription and there are two places you can download them.  The first is on the Books page – they will be visible when you have a current membership subscription and you are logged in.  The second place is by visiting Members > My Account > My Downloads.

If the text size seems a bit too small on your device, go to the View menu on your browser and choose Zoom In.  Keep choosing the Zoom in/Zoom out options to change the website size to your preference.

HOW TO INCREASE FONT SIZE 1024x476 - Frequently Asked Questions

 

In My Birth Profile your date of birth is locked on first entry. If your date of birth is substantially different from the date of birth entered in the profile, you will be required to pay a manual adjustment fee to have the existing data erased so it can be re-entered. A substantial difference is two or more date aspects require adjustment. A date aspect is day, month or year.

For non-substantial birth data changes, please lodge a support request and we’ll be happy to take care of that for you.

Request a manual adjustment to your date of birth

Why is the birth data locked?

The Premium Member Birth Charts on jessicaadams.com are provided for the subscribed member, they are not licensed to generate charts for other people like family members or friends. A report is available for you to generate additional birth charts for other family members or friends.

What are the fees for this service?

Birth Data Manual Adjustment fee: US$7.00. (GST will also be applied to members from Australia) You can request a birth data change by following this link.

 

 

RSS FEED: https://www.jessicaadams.com/feed

News feeds, also known as RSS (Really Simple Syndication), provide a convenient way for you to receive news from jessicaadams.com. When you subscribe to our news feed, Jessica Adams blog posts, horoscopes and other related content will be automatically sent to you when it is published.

News feeds can be read using software called an “RSS reader”, “feed reader”, or “aggregator”, which can be web-based, desktop-based, on a mobile device or any Internet-connected computing device.

Login for your premium content